Call Center Interview Videos: An easy way to Learn!

I know most of us guys do not have the luxury of time in reviewing those previous uploaded reviewer. Since it is a lot and might consume most of your time, plus the fact of you memorizing those answer keys instead of just reading and creating your own.

For that, I made a compilation of YouTube videos introduced by our CCP member contributor, Jeffrey Pangilinan. Thanks sir for sharing this with us.

Again as I always say, never memorize - read, listen and internalize. Enjoy and good luck! Claim it!

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BPO Companies in the Philippines: A Guide for Job Seekers and Career Shifters

Hello Call Center Philippines Peeps! I know if not most, some, are still not familiar with the BPO industry. We can’t say that this is because some are lazy to go to the web and search those names. Most of our member pools are those freshies and newbies searching for a job (roughly 25%) so I can’t blame them. Let me help you guys and also those tenured individuals seeking for a company change, this can also serve as your refresher. I hope after reading this article, you will have a direction when and where to apply. Indicated below are some of the companies and feel free to comment on this page if I missed your company. This is according to JobStreet. You can also search for the offered salary to these companies by going to the website http://www.payscale.com and http://www.glassdoor.com. 24/7 Customer Philippines Inc . Admerex Solutions Inc . Advanced Contact Solutions, Inc. Affiliated Computer Services, Inc. AIG Business Processing Services, Inc. Ambergris Solu

Acing that Versant Exam

Versant Exam is a standard test to gauge your listening and language skills. Usually they use an Avaya phone and they let you dial a number; a voice prompt then answers and asks you to do the following – reading, answering and creating your own story. This is an easy examination if you know what to do and your confidence is not clouded with nervousness. This sometimes hinder if not most, some applicants not to get their most awaited job contract. For us to pass this so called dreaded assessment coined by some (mostly newbies), it will be helpful for us to know how does this work first. Indicated below are some key aspects we need to know and consider when taking this assessment. Why BPOs use Versant Assessment? Versant is a totally programmed examination of verbal English that allows those call center companies to ensure that applicants and employees have the level of verbal English communication skills necessary for a customer service/ sales associate or a technical sup

Different Types of BPO / Call Center Referral Program

In this modern age, the call center industry has boomed tremendously - cropping up in Metro Manila to Cebu, Baguio and all over the country. This, in turn, creates more jobs, generates more revenue to the surrounding business (food, transportation, goods, clothing stores, bars, shops, etc.) and provided more tax revenue to the government that fueled most of the funding for public entities’ program in constructing roads, schools and hospitals. And because of the booming BPO/RPO/KPO industry - call centers are mushrooming and created a shortage of CSRs and TSRs or shall we say they're having a hard time looking for fit candidates with good communication skills equipped with the basic knowledge of English Language – pronunciation, enunciation, diction and tone. This made them formulate recruitment ties, employee referral programs and other incentives when you get someone interested to apply to a company. This benefits not only the company, but also other people like the emplo

Welcome current and future BPO/KPO/RPO agents!

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