Welcome current and future BPO/KPO/RPO agents!

I know most of us guys do not have the luxury of time in reviewing those previous uploaded reviewer. Since it is a lot and might consume most of your time, plus the fact of you memorizing those answer keys instead of just reading and creating your own. For that, I made a compilation of YouTube videos introduced by our CCP member contributor, Jeffrey Pangilinan. Thanks sir for sharing this with us. Again as I always say, never memorize - read, listen and internalize. Enjoy and good luck! Claim it!

Versant Exam is a standard test to gauge your listening and language skills. Usually they use an Avaya phone and they let you dial a number; a voice prompt then answers and asks you to do the following – reading, answering and creating your own story. This is an easy examination if you know what to do and your confidence is not clouded with nervousness. This sometimes hinder if not most, some applicants not to get their most awaited job contract. For us to pass this so called dreaded assessment coined by some (mostly newbies), it will be helpful for us to know how does this work first. Indicated below are some key aspects we need to know and consider when taking this assessment. Why BPOs use Versant Assessment? Versant is a totally programmed examination of verbal English that allows those call center companies to ensure that applicants and employees have the level of verbal English communication skills necessary for a customer service/ sales associate or a technical sup...